Japanese　 English

Q1. Can I order without registration?
A1. Although you can order without having to register as a member, by registering as a Higoan member, you can use functions such as address registration, orderer information, order record etc. of gift recipients that are often used for registration, so that you can use it more conveniently.

Q2. Can I buy more than one kind of items and divide gifts?
A2. Yes. It is possible to purchase multiple items with one order and to designate each recipient.

Q3. Can I order phone or fax?
A3. We can also accept orders by telephone or fax. If you call us we will verify the availability of products and gift services verbally, so please confirm the order contents beforehand. To order by FAX, please download the FAX order form from HP and use it.

Q4. Can I purchase more than 10 items?
A4. You can only select up to 10 items at the stage before putting the item in the cart, but you can change it to more than that after entering the cart.

Q5. I would like to order additional items after I ordered.
A5. In the case of an additional order, once products shipped you cannot change the original order, so please order separately. If you would like to ship with the items before order, please contact us by phone or e-mail. If it seems that it will be in time, we will ship it together.

Q6. Can I change my order items after order confirmation?
A6. Even after confirming your order, if it is still before delivery of goods and it seems that it will be in time. In that case, please contact us by phone or email.

Q7. Can I change the product after order confirmation?
A7. Even after confirming your order, if it is still before delivery of goods and it seems that it will be in time. In that case, in case refund or additional payment occurs, we will deal with customer's payment method. Please contact us by phone or email.

Q8. Can I return or cancel?
A8. Although we are making every effort to ensure the quality of products, we will exchange or refund the same product in case of defective item. We will bear the shipping fee, handling fee when returning. However, due to the nature of the product, please understand that we cannot cancel returns after customer's convenience and after shipment.

Q9. What kind of packaging type do you have?
A9. For environmental protection, we are trying to make simple packaging. We are making efforts for limited resources protection in future generations, so thank you for your understanding and cooperation.

Q10. I would like to know how to store fruits and how to eat delicious.
A10. In our shop, we will enclose a meal sheet that describes how to save fruits and how to eat deliciously for our recipients to deliciously eat. Please do not worry.

Q11. Does shipping cost?
A11. All items of our shop will be delivered free shipping nationwide.

Q12. What is your courier?
A12. Products will be delivered in the Japan postal service(Yu-Pack).

Q13. Can I specify the delivery date / time?
A13. Delivery date can be specified from the 8th day on or after the order date. Also we accept delivery time zone designation. Please enter on the order screen.

Q14. What happens to luggage when the present is absent?
A14. In absence, the shipping company's driver will put in the absence notification form. In the case you cannot pick up your luggage beyond the absence detention period (7 days) your luggage will be delivered to your home.

Q15. Do you ship to overseas?
A15. It is possible to order from overseas to those living in Japan. However, we cannot deliver from Japan to those living abroad. I really appreciate your patience.

Q16. I am in a hurry so I want you to deliver it in the shortest day.
A16. In our shop, due to the specification of the online shopping system, only delivery after 8 days can be specified, but we will accept "shortest and same day shipping service" by telephone or e-mail. We will respond in good faith sincerity so that we can deliver as much as possible on the desired date.

Q17. I placed an order but the order confirmation email does not arrive.
A17. If you do not receive an order confirmation email after your order, it may be in spam mail box. Sorry to trouble you, but please check your spam box or please contact us by e-mail or phone.

Q18. There is no reply to inquiries from Higoan.
A18. We will respond to inquiries to our shop within 48 hours. If there is no reply after 48 hours, the following may be the cause.
· Incorrect e-mail address entered in the inquiry form.
· Because "e-mail reject setting" is enabled, e-mail from our shop has been refused reception.
· Mail from our shop is sorted into spam mail box.
Please confirm the above points, if you are in a hurry, please contact us by e-mail or phone.

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