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■Shipping cost
Free shipping throughout Japan
Products will be delivered by Japan Post's domestic parcel delivery service
Free shipping throughout Japan
Products will be delivered by Japan Post's domestic parcel delivery service
■Payment method
We can accept payment methods including credit card, banking and cash on delivery.
We can accept payment methods including credit card, banking and cash on delivery.
| Credit card payment | 【Fees】 Free of charge 【Available】 VISA / MASTER /JCB / AMEX / Diners are acceptable  ※Employed credit card security system(Japanese).  |
| Cash on delivery | 【Fees】 324円（tax included） ※* If total purchage price is more than 30,000JPY, charging goes up to 540JPY. 【Shipping carrier】 Japan Postal Carrier 【Payment method】 Please pay by total amount in cash upon arrival. ※If you buy multiple products to a single recipient, it fees abovementioned. ※Basically, Cash on delivery can be used only purchaser equals receiver. |
| Bank transfer ※advance payment | 【Fees】 You will be charged transfer fee. 【Payment due date】 Within 7 days upon ordering. 【Payment bank account】 Japan net bank Head office sales department(branch code: 001) Savings account 1224800 Kumamoto sanchoku center（熊本産直センター） * As soon as confirm your payment, products you ordered will be dispatched immediately. |
■Order-to-Delivery flow
Step1 Order
Place an order via Online or Tel.
Step2 Send order confirmation email
Higoan will send order confirmation email
Step3 Deposit from customer
Please pay according to the settlement method you selected
Step4 Dispatch items you ordered
After payment is confirmed, packaged products will be sent out.
Step5 Send shipping completion mail
After shipping products, Higoan will send mail with tracking number.
Step6 Deliver ordered items
Higoan will deliver the items you ordered to the shipping address.
■About delivery date and delivery time
【Designation of delivery date】
You can specify the delivery date from the 8th day on or after the order date.
(For example)When ordering on April 1st→It's possible to designate from April 8th.
Usually, we will dispatch within 2 business days after payment is confirmed, but shipment may be delayed somewhat depending on the arrival status of the year end or New Year period.
※In the case that there is hope or inquiries etc for bundling with photos, it may not match the above.
【Designation of delivery date】
You can choose from the following time zone.
※It may not be possible to deliver within the specified time due to various circumstances.
[Delivery Time Zones]
・9:00AM-12:00AM
・12:00AM-2:00PM
・2:00PM-4:00PM
・4:00PM-6:00PM
・6:00PM-8:00PM
・8:00PM-9:00PM
■About returned goods / cancellation policy
・Although we have made every effort to ensure the status of the product, please contact us within 2 days including arrival date in case of defective item by any chance. We will exchange the same item or refund. We will bear the shipping fee, handling fee when returning.
· It is not possible to cancel returned goods, exchanges, after shipment of goods at customer convenience.
【Contact】
TEL：+81-96-272-2345（9：00 AM-6：00PM Open all year-round except year-end & New Year period）
Mail：
Postal code: 861-0132 Address: 115-1 Ueki Uekimachi Kita-ku Kumamoto, Japan HIGOAN
Step1 Order
Place an order via Online or Tel.
Step2 Send order confirmation email
Higoan will send order confirmation email
Step3 Deposit from customer
Please pay according to the settlement method you selected
Step4 Dispatch items you ordered
After payment is confirmed, packaged products will be sent out.
Step5 Send shipping completion mail
After shipping products, Higoan will send mail with tracking number.
Step6 Deliver ordered items
Higoan will deliver the items you ordered to the shipping address.
■About delivery date and delivery time
【Designation of delivery date】
You can specify the delivery date from the 8th day on or after the order date.
(For example)When ordering on April 1st→It's possible to designate from April 8th.
Usually, we will dispatch within 2 business days after payment is confirmed, but shipment may be delayed somewhat depending on the arrival status of the year end or New Year period.
※In the case that there is hope or inquiries etc for bundling with photos, it may not match the above.
【Designation of delivery date】
You can choose from the following time zone.
※It may not be possible to deliver within the specified time due to various circumstances.
[Delivery Time Zones]
・9:00AM-12:00AM
・12:00AM-2:00PM
・2:00PM-4:00PM
・4:00PM-6:00PM
・6:00PM-8:00PM
・8:00PM-9:00PM
■About returned goods / cancellation policy
・Although we have made every effort to ensure the status of the product, please contact us within 2 days including arrival date in case of defective item by any chance. We will exchange the same item or refund. We will bear the shipping fee, handling fee when returning.
· It is not possible to cancel returned goods, exchanges, after shipment of goods at customer convenience.
【Contact】
TEL：+81-96-272-2345（9：00 AM-6：00PM Open all year-round except year-end & New Year period）
Mail：
Postal code: 861-0132 Address: 115-1 Ueki Uekimachi Kita-ku Kumamoto, Japan HIGOAN